Loopfix Get a free audit
For companies running a customer-support AI agent

Find where your support AI goes wrong, and fix it.

Loopfix checks your agent's real conversations, groups its mistakes into clear failure types, and delivers fixes that are tested before you ship them.

Get a free failure audit
English · Dutch · German Personal data removed first Report in 3 working days
How the free audit works

Three steps, no integration needed

01

You export conversations

200–500 recent chats from your agent, as a CSV or JSON export, or straight from Langfuse or LangSmith.

02

We find the failures

Names, emails, phone numbers and IBANs are removed first. Then every conversation is checked against your policy, and mistakes are grouped by type.

03

You get the report

Your top failure types, how often each happens, a real example of each, and what to change to fix it.

What we look for

The mistakes customers notice, and your team often doesn't

  • 01
    Wrong policy factsA 14-day return window when yours is 30, or refunds promised faster than you process them.
  • 02
    Invented informationOrder statuses, tracking numbers or dates the agent can't actually see.
  • 03
    Missed handoversNo human taking over when a customer threatens a chargeback or legal action.
  • 04
    Wrong languageEnglish replies to customers who write in Dutch or German.
After the audit

Agent Tune-Up

  • We rewrite your agent's instructions to fix the top failure types.
  • Every change is tested on your past conversations, including a held-back set the fix was never shown.
  • A change is only kept if mistakes drop and nothing that worked breaks.
  • You get the result as a reviewable pull request or file, plus a before/after report.
Your data

Privacy first

  • Personal data is removed before any AI model reads your conversations.
  • We sign a data processing agreement before you share anything.
  • Your data is deleted when the job is done.
  • Built in the Netherlands, with GDPR in mind from day one.
Free, no commitment

See where your agent fails, in 3 working days.

Tell us a little about your support agent, and we'll reply within one working day with the next steps.

Get a free failure audit